Flexible Cancellation Terms for a Hassle-Free Experience

Cancellation Policy

Table of Content

Cancellation Policy

Cancellation & Refund Policy

A. General Cancellation Policy

1. Initiating Cancellations: Cancellations can be requested via the Hottel website, mobile application, or by contacting our customer support team. The cancellation request must be submitted before the specified deadline to qualify for a refund.

2. Cancellation Fees: Cancellations may incur fees as per the policies of the accommodation or service provider. Hottel's service fees are non-refundable.

3. Provider-Specific Terms: Each provider may have its own cancellation and refund policies, clearly outlined during the booking process. Users are advised to carefully review these terms before confirming a booking.

B. Refund Policy

1. Refund Eligibility: Refunds are processed for bookings canceled in accordance with the cancellation terms of the service provider. Refunds will not be issued for "No-Show" bookings or cancellations made after the specified deadline.

2. Processing Time: Refunds will be initiated within 7-10 business days from the date of cancellation confirmation. However, the time for the amount to reflect in your account may vary depending on the payment method or bank processing times.

3. Refund Method: Refunds will be processed using the same payment method originally used for the booking. If the original payment method is no longer valid, Users must contact customer support for an alternative arrangement.

C. Non-Refundable Bookings

Certain bookings are classified as non-refundable at the time of booking. In such cases, Users will not be eligible for a refund regardless of the cancellation reason. These terms will be clearly communicated before booking confirmation.

D. Force Majeure Cancellations

In the event of cancellations due to unforeseen circumstances beyond the control of Hottel or the service provider (e.g., natural disasters, government restrictions, pandemics), refunds or rescheduling options will be offered at the discretion of the provider.

E. Changes and Amendments

1. Amending a Booking: Changes to bookings, such as modifications to dates or services, are subject to availability and provider policies. Change fees may apply.

2. Partial Cancellations: For multi-night or multi-service bookings, partial cancellations may be allowed based on the provider's policy. Refunds for partial cancellations will be calculated accordingly.

F. Customer Support

For cancellations or refund-related queries, our customer support team is available:
Email: support@hottel.in
Phone: (+91) 881 099 1897
Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

G. Amendments to the Policy

Hottel reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically for updates.

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